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How DEUNA’s Athia Uses AI to Revolutionize Demand Forecasting and Operational Efficiency

DEUNA

In a business landscape where speed and precision define market winners, the ability to forecast demand accurately has become non-negotiable. Yet for industries like retail and quick service restaurants (QSRs), predicting demand remains one of the toughest challenges—and one of the costliest.

A joint study by MIT and Insight Partners found that companies using real-time operations and data-driven decision-making outperform their peers by wide margins: 62% higher revenue growth and 97% higher profit margins. Meanwhile, inventory distortion—caused by stockouts, overstocking, and misaligned demand planning—costs businesses $1.77 trillion USD annually. Clearly, the gap between insight and execution is costing more than just efficiency—it’s impacting profitability and customer trust.

Why Poor Demand Forecasting Hurts More Than You Think

When demand forecasts miss the mark, the ripple effects are immediate and expensive:

  • Wasted inventory and lost sales: Perishables expire. High-demand items go out of stock. Either way, revenue takes a hit.

  • Inefficient labor allocation: Inaccurate projections lead to overstaffing or understaffing—driving up costs or compromising service.

  • Slower prep and fulfillment: Without foresight, businesses scramble to respond to spikes in demand, delaying service and increasing churn.

  • Customer dissatisfaction: Long wait times, out-of-stock items, or inconsistent service quickly erode loyalty.

Traditional forecasting methods—often reliant on outdated models or even gut feeling—can’t keep up with the complexity of modern commerce. That’s where DEUNA’s Athia comes in.

Meet Athia: Real-Time, Sector-Specific AI for Commerce

Athia is DEUNA’s commerce-aware AI system built to transform noisy, fragmented data into real-time, actionable strategy. Unlike generic AI tools, Athia is deeply tuned to the unique operational context of each business. It doesn’t just ingest data—it understands it.

By automating data ingestion, cleaning, and preparation across multiple sources (checkout, payments, traffic, etc.), Athia eliminates the bottlenecks that usually delay insights. Then, it applies industry-specific ML models and a multi-agent AI system that continuously evaluates thousands of strategic scenarios—ranking them by impact and making them instantly actionable.

“Many companies still rely on outdated prediction methods or even intuition to make critical decisions—leading to inefficiencies that impact costs and service,” says Gabriel Adriazola, Head of Product Strategy at DEUNA. “Athia improves forecast accuracy by 3.5x and is already helping merchants cut operational costs by nearly 30%.”

What Athia Enables: From Demand to Delivery

DEUNA’s Athia is already delivering measurable results for QSRs and retailers by helping them:

  • Optimize prep and fulfillment: Reduce kitchen and delivery wait times by up to 5 minutes during peak hours.

  • Dynamically plan labor: Align staff schedules with real-time demand to avoid inefficiencies and service gaps.

  • Reduce waste and avoid stockouts: Match inventory to actual customer behavior to minimize loss and maximize availability.

  • React in real time: Go beyond historical data. Athia adapts continuously, enabling businesses to respond instantly to shifting trends.

And it doesn’t stop at operations. Athia also supports performance in marketing, payments, and fraud prevention, empowering businesses to drive conversion, optimize spend, and protect revenue across all commerce functions.

From Forecasting to Future-Proofing

For businesses navigating fierce competition and rapidly changing consumer expectations, advanced AI systems like Athia are no longer a luxury—they’re a necessity.

Athia empowers teams to move from firefighting to foresight. From fragmented insights to cohesive strategy. And from static processes to dynamic, data-driven growth.

Ready to level up your forecasting and efficiency with AI that actually understands your business?
Visit deuna.com to learn more or schedule a live demo.

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